Delivery

If you are not at home to collect your delivery we will not be held responsible for any extra charges imposed on you by the delivering company. If your parcel is returned to us because you have not made suitable arrangements for your parcel to be delivered, we will refund to you the initial purchase price excluding initial delivery costs, all charges imposed on us by the delivering company and an administration fee of £5. We will be happy to re-send your parcel providing you cover the extra postage fees and any charges imposed on us by the delivering company. We will contact you by email on receipt of your returned parcel to offer this service.

Privacy Policy

This privacy policy sets out how APK Crafts uses and protects any information that you give APK Crafts when you use this website.

APK Crafts is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

APK Crafts may change this policy from time to time by updating this page. You should check this page periodically to ensure that you are happy with any changes. This policy is effective from 12/01/2019.

What we collect

We may collect the following information:

  • name
  • contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Your Rights

You have the following rights in relation to personal data relating to you that we process:

  • You may request access to the personal data concerned.
  • You may request that incorrect personal data that we are processing be rectified.
  • In certain circumstances (normally where it is no longer necessary for us to continue to process it), you may be entitled to request that we erase the personal data concerned.
  • Where we are processing your personal data for marketing purposes or otherwise based on our legitimate interests, you may in certain circumstances have a right to object to that processing.
  • Where we are processing personal data relating to you on the basis of your prior consent to that processing (such as in relation to marketing by email), you may withdraw your consent, after which we shall stop the processing concerned.

To exercise any of your rights, you should contact us by writing to us at APK Crafts, 20 Benvane Road, Glenrothes, KY6 3HJ.

 

Cookie Policy

How we use cookies

A cookie is a small file which is placed on your computer's hard drive. We use a cookie which is essential to setup a session for your visit to our website. This cookie should be automatically removed when you exit our website.

We use cookies to allow us to keep a record of the items you have placed in your basket, so that these items are still present when you move to the checkout.

We also use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We use this information for statistical analysis purposes only.

A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

If you continue to use our website, you are implying that you consent to the above.

 

Terms and Conditions

APK Crafts is a member company of the APK Group.

You have the right to cancel any order up to the time of despatch.

We only store proof of purchases for account purposes.

We do not share customer details with any 3rd parties.

We reserve the right to contact known customers with special offers, promotions, and updates from time to time.

Prices will be held stable wherever possible but we cannot guarantee that prices will not rise.

Be aware that colour fastness on coloured products (including those dyed) cannot be guaranteed and are never recommended for use on a strong contrasting colour. By purchasing these products you accept fully liability for ensuring other items are not damaged by any colour runs caused by using these products.

By purchasing our products or services, you accept full and sole liability for any damages caused by the use of our products or services. Specifically APK Crafts cannot be held liable for any damages caused by the use of our products or services.

Promotions and Discounts

Valid promotional discount codes may be used on apkcrafts.co.uk before the expiry date. To redeem the discount, please enter the discount code on the Shopping Cart page. Discounts online are only valid for orders delivered within the UK. Discounts will not be applied to delivery charges. Discounts may not be exchanged for cash and are non-transferable and cannot be used in conjunction with any other discount offer or deal.

APK Crafts reserves the right to terminate discounts at any time.

Product Photographs

We have taken every care to provide the best possible digital photographs of our products. Please be aware, however, that each PC, tablet or phone screen will approximate these colours in a different way when displaying them. It may then be that the shade of colour of the product you receive may differ slightly from the photograph you see on our website. This is unavoidable and therefore you should take care when ordering by colour.