Delivery

Delivery charges are £3 on all UK orders under £20 and FREE for UK orders of £20 or more. There is no extra charge for deliveries to the Highlands and Islands of the UK. Orders will be dispatched within 2 working days wherever possible. We will give notice of any delay. Please allow for up to 10 working days for your delivery from the date of order.

 For the time being, APK Crafts are unable to deliver to destinations outside of the UK.

Click and Collect

We offer FREE Click and Collect on all purchases. Purchases should be collected from Jayne's Wool and Button Shop, 1 Edison House, Fullerton Road, Glenrothes KY7 5QR. Telephone 07722 388 124 to arrange. If items are not collected within 7 working days of the initial collection date agreed, we will refund your purchase minus a £5 administration fee.

 

Returns Policy

General Returns

We realise that the items you have bought may not always be correct for the purpose required, therefore we are happy to accept any unopened items for an exchange or refund, within 28 days of the order date. Because of the nature of our products, we are unable to accept items which have been opened. We cannot refund original or returned postage costs.

Faulty / Damaged Goods Returns

Faulty, defective or wrongly delivered goods will be fully refunded, including the original and return postage costs. This is only as long as the fault is not due to misuse, use against the manufacturer's recommendations or reasonable wear and tear. For return postage, we will pay the standard 2nd class postage costs as charged by the Post Office at the time of posting. A copy of the original receipt should be included in your return as well as a receipt for return postage costs as no refunds will be issued without it. Please do not send the original receipt as you should keep this for your own records.

Packing Your Item for Return

Please return products with appropriate packaging (the original, undamaged packaging is best). It is important that you obtain a proof of posting receipt just in case your parcel goes astray. This service is currently free of charge from the Post Office.

Digital Products

We are unable to refund any digital products you may buy from us.

Return Address

Returns should be sent to us at APK Crafts, 20 Benvane Road, Glenrothes KY6 3HJ.